Keepsake Apple Tree

Shipping

• Our shipping cost is 15-25% of the order total (depending on the size of the trees and how far the state is from NY) plus our handling fee which includes light pruning, packaging, printing, and quality checks.
• To get an estimate for shipping cost, put your address on the cart page with your desired trees.
• Note: we ship to Hawaii and Alaska however the shipping price is higher.

Warranty

• If your tree doesn’t grow by July 1st or dies in the fall of the first year, please email us with a photo, order number, and description of the issue.
• If the issue is related with the tree itself rather than lack of care, we guarantee to replace it next season or give a full refund.

Refunds and Cancellations

• You can cancel your order to receive a full refund, but please note that cancelling an order after April 1st will result in a partial refund of 75% of the order total.
• We much prefer payments by credit card or PayPal. If you pay by check or cash, then payments for pickup and shipping orders should be received within 30 days of your order, otherwise will be automatically cancelled.
• If due to unforeseen circumstances your ordered tree is no longer available, you can get a full refund or a substitution with another variety.