Refunds and Cancellations

Tree Damage or Lack of Growth

  • Mehrabyan Nursery guarantees that your tree will arrive in a healthy, living condition. If your tree arrives with damages please be sure to contact us immediately. However, note that small naturally occurring changes to the tree are not damages and won’t hinder the growth of the tree.
  • If you planted the tree in the spring and it does not show any signs of growth before July 1st, it means that the tree may have a problem. We guarantee to replace it next season or provide a refund depending on your preference.
  • If the tree you planted in the spring shows growth, but dies in the fall, please email us with a photo, order number, and description of the issue and we can help to diagnose the problem. If it’s an issue with the tree itself, we guarantee to replace it next season or provide a refund depending on your preference.

Payment by Check or Cash for Shipping

If the customer decides to pay by check or cash and has chosen to have the trees shipped, then the check or cash needs to arrive by January 30th to 259 Seven Mile Dr and if not, Mehrabyan Nursery reserves the right to cancel the order.

Substitutions or Refunds

  • Although Mehrabyan Nursery will do its best to provide the trees chosen by the customer, there may be uncontrollable circumstances which won’t allow us to provide the chosen variety.
  • In this case we will ask if the customer wants to cancel the order for that tree and get a full refund, or if they would like Mehrabyan Nursery to substitute with another variety.

Cancellations

  • If the customer wants to cancel an order and has paid by credit card or PayPal, then the customer will get the amount paid minus the credit card fee (2.9% + $0.30) or PayPal fee (3.49% + $0.49). When issuing a refund, Mehrabyan Nursery doesn’t get back this amount paid to the processor. The exception is if the cancellation is because of a fault of Mehrabyan Nursery.
  • When the customer places an order to have the trees shipped in the coming spring, they can cancel with a refund until February 1st of that shipping season. After that, Mehrabyan Nursery will keep 25% of the amount of the order.